Website And Reservation Privacy Policy

1. Personal Information Voltu Collects  Information You Provide Directly

Depending on how you interact with Voltu, we may collect: 

• Name, business or entity name, authorized representative information, email address, telephone number, state, ZIP Code, and other contact information. 

• Vehicle preferences and preliminary configuration selections. 

• Reservation information, including Reservation ID, reservation status, displayed pricing, and related communications. 

• Information submitted through Website forms, test-drive requests, cancellation or refund requests, surveys, events, customer support, or other communications. 

• Information reasonably necessary to verify your identity or authority to act for an organization. 

• Marketing and communication preferences, if offered. Marketing consent is optional and separate from information required to process a reservation. 

• Records relating to acceptance of applicable reservation documents, including the versions presented, acceptance status, timestamps, and related confirmation records. 

Information Collected Automatically 

When you use the Services, Voltu and service providers supporting the Website may automatically collect information such as: 

• IP address. 

• Browser and device information. 

• Operating system. 

• Referring and exit pages. 

• Dates and times of access. 

• Pages and Website features used. 

• Website interactions. 

• Approximate location derived from IP address. 

• Cookies or similar identifiers. 

• Diagnostic, security, and fraud-prevention information. 

Information From Service Providers and Other Sources 

Voltu may receive information from payment processors, Website and cloud-service providers, customer and business-management systems, analytics providers where enabled, an authorized representative of a business or fleet customer, and other sources permitted by applicable law. 

Voltu may also use source or attribution information to understand how visitors reach the Website and whether a reservation is completed. 

2. Payment Information 

Online reservation payments are processed by Stripe. Payment-card information is submitted directly to Stripe and does not pass through or get stored in Voltu business systems. Stripe may collect payment-card information, billing information, device information, and fraud-prevention information in connection with the payment transaction and under its own privacy practices. 

Voltu receives and retains payment-related references and status information necessary to administer and reconcile reservations, payments, cancellations, chargebacks, and refunds. This may include: 

• Voltu Reservation ID. 

• Payment and charge references. 

• Refund reference. 

• Transaction amount and currency. 

• Payment and refund status. 

• Transaction timestamps. 

Voltu does not receive or store your complete payment-card number or card security code. 

3. Information Not Intended for Standard Reservation Checkout 

The standard Voltu3 reservation process is not intended to collect: 

• Social Security numbers. 

• Government identification numbers. 

• Bank-account credentials. 

• Complete payment-card numbers. 

• Card security codes. 

• Driver’s-license information. 

• Vehicle telematics. 

• Precise vehicle-location information. 

If additional information becomes necessary in connection with financing, leasing, a test drive, delivery, registration, connected services, or another subsequent activity, Voltu may provide additional disclosures applicable to that collection. 

4. How Voltu Uses Personal Information 

Voltu may use personal information to: 

• Operate, maintain, secure, and improve the Website and configurator. 

• Create, confirm, administer, and support Voltu3 reservations. 

• Maintain Reservation IDs and associate reservation, payment, and customer records. 

• Process and reconcile reservation payments, cancellations, refunds, and chargebacks. 

• Send reservation confirmations, receipts, refund confirmations, availability information, and other transactional communications. 

• Respond to questions, customer-support requests, and privacy inquiries. 

• Administer test-drive requests. 

• Verify identity, authority, and submitted information where appropriate. 

• Detect, prevent, and investigate fraud, duplicate reservations, automated activity, abuse, security incidents, and technical failures. 

• Maintain legal, accounting, audit, compliance, and dispute records. 

• Analyze Website use and improve content, performance, and customer experience. 

• Send promotional communications where appropriate and where any consent required by applicable law has been obtained. 

• Comply with applicable law, legal process, and lawful government requests. 

• Protect Voltu, its customers, its systems, and others. 

Voltu will not use personal information for materially different purposes without providing any additional notice or obtaining any consent required by applicable law. 

5. How Voltu Discloses Personal Information 

Voltu may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy: 

• Service providers and contractors supporting Website hosting and development, cloud infrastructure, customer and business-management systems, payment processing, analytics, communications, security, fraud prevention, professional services, and records management. 

• Voltu personnel who require access to administer business operations and customer interactions. 

• Professional advisers, auditors, and insurers where reasonably necessary. 

• Government, law-enforcement, regulatory, or judicial authorities where required by law or reasonably necessary to protect rights, safety, security, or property. 

• A purchaser, successor, lender, or other transaction counterparty in connection with a merger, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal protections. 

• Other parties at your direction or with your consent. 

6. Sale of Personal Information and Third-Party Collection 

Voltu does not sell personal information for monetary consideration. 

Voltu may use service providers and technologies that collect information in connection with Website operation, payment processing, security, analytics, communications, advertising, or other Website functionality. These technologies may use cookies or similar mechanisms as described in Section 7. 

Where applicable law requires a notice, consent, preference mechanism, or other choice regarding such technologies, Voltu will provide the required mechanism. 

Mobile telephone numbers and consent records obtained for SMS communications will not be sold or provided to third parties for their own marketing purposes. 

7. Cookies and Online Tracking 

Voltu and service providers supporting the Website may use cookies and similar technologies for purposes including: 

• Website operation. 

• Security. 

• Fraud prevention. 

• Payment integration. 

• User preferences. 

• Analytics and Website performance. 

• Advertising or remarketing, if such technologies are enabled. 

Your browser may allow you to block, delete, or otherwise manage cookies. Blocking technologies necessary for core Website functions may affect Website operation. 

Voltu will update this Privacy Policy and, where required, provide appropriate privacy choices if material Website technologies or data-use practices change. 

Do Not Track 

Some web browsers transmit “Do Not Track” signals or similar mechanisms. Because there is no single universally adopted standard governing such browser signals, the Website may not respond to all Do Not Track signals. 

Voltu will comply with legally recognized browser-based privacy mechanisms where required by applicable law. 

8. Transactional and Marketing Communications 

Voltu may send communications necessary to administer an inquiry, reservation, payment, refund, test-drive request, or other transaction initiated by you. These transactional communications are separate from marketing communications. 

Where Voltu requests consent to send promotional emails, automated marketing calls, or marketing text messages, that consent is optional and separate from the acceptance required to complete a Voltu3 reservation. 

You may unsubscribe from marketing communications using the method provided in the communication. Opting out of marketing does not prevent Voltu from sending transactional or legally required communications concerning an active inquiry, reservation, payment, refund, or other relationship. 

9. Data Retention 

Voltu retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. 

Relevant considerations may include: 

• Reservation status. 

• Payment and refund reconciliation. 

• Cancellation or chargeback processing. 

• Financial and tax recordkeeping. 

• Fraud prevention and security. 

• Legal and accounting requirements. 

• Applicable limitation periods. 

• Dispute or investigation requirements. 

• Audit obligations. 

• System backup cycles. 

Confirmed, cancelled, refunded, failed, and abandoned reservation records may therefore be retained for different periods. 

Records of acceptance of applicable legal documents, payment and refund references, audit records, and financial reconciliation information may be retained longer than general marketing information. 

When personal information is no longer reasonably necessary, Voltu will delete, de-identify, or securely dispose of it, subject to applicable legal and technical limitations. 

10. Data Security 

Voltu uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. 

No electronic transmission, processing environment, or storage system can be guaranteed to be completely secure. 

Online reservation payment-card information is submitted directly to Stripe and does not pass through or get stored in Voltu business systems. Voltu receives only the payment-related references and status information necessary to administer and reconcile the reservation and related transaction. Access to reservation information, payment references, and customer records is limited according to business need. 

11. Privacy Questions and Requests 

Depending on applicable law and the circumstances of a request, individuals may have rights or choices concerning their personal information. 

Questions concerning Voltu’s privacy practices or requests relating to personal information must be submitted by email to sales@voltumotor.com. 

Please provide sufficient information for Voltu to understand and respond to the request. Where reasonably necessary or required by law, Voltu may request additional information to verify identity, authority, or the information associated with the request. 

Voltu may retain or continue processing information where reasonably necessary to complete a transaction, administer an active reservation or refund, prevent fraud, maintain security, comply with applicable law, preserve required financial or audit records, or establish, exercise, or defend legal claims. 

12. Reservation Privacy Notice 

This Privacy Policy applies to personal information collected through the Voltu Website and Voltu3 reservation process. 

In connection with the Voltu3 online reservation process, this Privacy Policy is made available before a reservation can be submitted. 

The reservation process requires one affirmative acceptance covering the applicable reservation documents, including the Voltu3 Reservation Agreement, Terms of Use, and this Privacy Policy. The customer must indicate acceptance before the Reserve Now action becomes available. 

Questions concerning Voltu’s privacy practices or requests relating to personal information must be submitted to sales@voltumotor.com. 

13. Children’s Privacy 

The Website and Voltu3 reservation program are not directed to children. 

A person submitting a Voltu3 reservation must be at least 18 years old. 

Voltu does not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to Voltu, please contact sales@voltumotor.com. 

14. U.S. Services and Data Processing 

The Website and Voltu3 reservation program are intended for users in the United States. 

Personal information may be processed and stored in the United States and in other jurisdictions where Voltu’s service providers operate, in accordance with applicable law. 

15. Third-Party Websites and Services 

The Website may link to or integrate with websites, applications, platforms, or services operated by third parties. 

Third parties may collect and process information under their own terms and privacy policies. Voltu does not control the independent privacy practices of third parties. 

Payment processing is provided by Stripe, which processes payment-related personal information under its own applicable privacy practices. 

If Voltu later offers an optional third-party service or integration, that service may be subject to additional terms and privacy practices. 

16. Changes to This Privacy Policy 

Voltu may update this Privacy Policy from time to time to reflect changes in applicable law, technology, the Services, or Voltu’s information practices. 

The current Privacy Policy will identify its effective date. 

If a change materially affects how Voltu uses personal information already collected, Voltu will provide any additional notice or obtain any consent required by applicable law. 

Updating this Privacy Policy does not modify the contractual terms of an existing Voltu3 reservation. 

17. Contact Voltu 

Questions, concerns, and requests concerning personal information or Voltu’s privacy practices must be directed to

Voltu Motor Inc.
Email: sales@voltumotor.com

Reservation-support, cancellation, and refund requests should follow the applicable instructions in the Voltu3 Reservation Agreement or reservation confirmation.